FAQ
ORDERS & PAYMENTS
What payment methods do you accept? +
Visa, Mastercard, PayPal, Klarna, Apple Pay, and Google Pay.
Is my payment secure? +
Yes, all payments are processed through secure, encrypted connections (SSL). We never store your card details.
Can I change or cancel my order? +
Contact us immediately at we.tobias09@gmail.com. We can modify or cancel only if the order has not shipped yet.
I didn't receive an order confirmation? +
Check your spam folder. If you still can't find it, contact us with your order details.
SHIPPING & DELIVERY
How long does delivery take? +
Austria: 2-4 days • Germany: 3-5 days • EU: 5-10 days
How much is shipping? +
Austria: €3.99 (free over €50) • Germany: €4.99 (free over €50) • EU: €7.99 (free over €70)
How can I track my order? +
You'll receive a tracking link by email once your order ships.
Do you ship outside the EU? +
Currently we only ship within the EU.
RETURNS & REFUNDS
Can I return my order? +
Yes, 14 days to return unused products in original packaging.
How do I return a product? +
Email us at we.tobias09@gmail.com with your order number.
When will I receive my refund? +
Within 14 days after we receive your return. Bank processing: 3-5 additional days.
What if my product arrived damaged? +
Contact us within 48 hours with photos. We'll replace or refund.
PRODUCTS
Are your supplements safe? +
Yes, manufactured in certified facilities, meeting all EU standards.
Are your products vegan? +
Some are – check the product description for details.
How should I store supplements? +
Cool, dry place away from direct sunlight.
What is the shelf life? +
1-2 years from production. Check expiration date on packaging.
ACCOUNT & CONTACT
Do I need an account to order? +
No, guest checkout available. Accounts help track orders.
How can I contact you? +
Email: we.tobias09@gmail.com – Response within 24 hours.
Do you have a physical store? +
No, online-only.
Still have questions?
CONTACT US